Save time, money, and hassle with a multi-year Total Product Protection plan. Whether your equipment has been sidelined by accidental damage, electrostatic discharge (ESD), electrical overstress (EOS), or by normal wear and tear, your investment is protected with Total Product Protection.

As part of the Total Product Protection plan, instruments that are sent in for repair will also receive firmware updates (when desired), safety modifications and any other necessary adjustments to maintain your instruments at peak performance. 1

Click to see availability of coverage.

 

Accidents Happen

Whether you are in a controlled lab or on the floor of a manufacturing plant, your equipment is subject to a variety of hazards, including being dropped, damaged in transit, poorly stored or worse. Any one of these factors can lead to thousands of dollars in on-demand repair or replacement costs.

Unplanned expenses are reduced and your investment is protected when you choose Total Product Protection from Tektronix. Accidents happen, but we've got you covered.

The Ultimate Solution

  • 3 or 5 year protection plan
  • Coverage from wear and tear
  • Covers damage caused by ESD or EOS events 1
  • Single point of contact to manage your service journey
  • Return shipping at no cost
  • Includes calibration (if necessary) and adjustments to published accuracy specifications

Request More Information About Total Protection:

 

How It Works

  • Step 1: Call the number listed on your service contract to schedule repairs.
  • Step 2: Ship your equipment to the nearest repair depot.
  • Step 3: Our expert technicians will diagnose and repair your instrument. We’ll clean, calibrate (if necessary) and ship your equipment back to you at no charge.
  • Step 4: If Tektronix cannot fix your instrument, we will replace it.

 

Compliance

All repair work includes any calibration and adjustments necessary to restore your instrument to published accuracy specifications, ensuring that all measurement results can be trusted. Calibrations are performed under ISO 9001:2015 Registered Quality System and in compliance with metrology standards:

  • ISO/IEC 17025:2005
  • ANSI/NCSL Z540.1-1994(R2002)
Tektronix Total Product Protection

Which Plan is Right for You?

Our factory warranty covers your equipment from failures and design flaws. In addition, there are several service options which can extend your warranty coverage and avoid costly repairs. Pick the plan that best suits your needs [ 3 or 5 year options available ]:

 
Service Plan Feature
Total Protection
(Opt. T3, T5)
Gold Care
(Opt. G3, G5)
Keithley Care
(Opt. EW, 3Y-EW, 
5Y-EW)
Tek Care
(Opt. R3, R5)
Extension of factory warranty
Protection from manufacturer defects
Free factory certified calibration with repair (if necessary)
Free in-country shipping
Priority on-bench service    
Coverage of user-caused EOS and ESD damage    
Coverage from accidental damage      
Coverage from normal wear and tear      
Loaner unit during repair shipped within 48 hours      

 

Ordering Information

Total Product Protection can be added as an option using the ordering nomenclature below with selected Tektronix instruments.

 
Option
Description
Opt. T3 The 3 year Total Product Protection Plan includes repair-or-replacement coverage from wear and tear, accidental damage, ESD or EOS. Guarantees faster repair time than without coverage.
Opt. T5 The 5 year Total Product Protection Plan includes repair-or-replacement coverage from wear and tear, accidental damage, ESD or EOS. Guarantees faster repair time than without coverage.


1     Certain limits apply, see program terms for details.

Service plans may not be available in certain geographies. Please check with the local country/regional sales office for confirmation.


Total Product Protection is available for the following products:

MDO3000
MDO4000
5 Series MSO
6 Series MSO
TBS2000
RSA306B
RSA503A
RSA507A
RSA513A
RSA518A
DMM7510

 

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