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How do I replace my damaged or defective HW key for my Iconnect SW (80SSPAR+ 80SICON+ and 80SICMX)?

Question :

How do I replace my damaged or defective HW key for my Iconnect SW (80SSPAR+ 80SICON+ and 80SICMX)?

Answer :

To replace a damaged or defective HW key please call (in the US and Canada) 1-800-833-9200 , select option #2 for Service. The Tektronix Service Call Center can assist with exchanging your HW key, for a replacement HW key. Note: You will need to return the defective or damaged HW key to Tektronix.

To speed up the exchange process, please have the following information ready:

  • Product Type
  • HW Key part number

For customer outside of the US and Canada, please contact your nearest Tektronix Service Center, or your local authorized service provider.


This FAQ Applies to:

No product series

Product:

FAQ ID 55711

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