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Product Limited Lifetime Warranty FAQ
- How long is the limited lifetime warranty (LLW) period?
- What does "lifetime" mean?
- Where can I read the full warranty statement for the LLW?
- How do I qualify for the LLW?
- What if I do not qualify for the LLW?
- Why should I register my product online?
- What happens if I am not the original purchaser?
- What is covered by the LLW?
- What is NOT covered by the LLW?
- What is ordinary wear and tear of mechanical components?
- How do I obtain service under the LLW?
- Who pays for shipping?
- Which specific models are eligible for the LLW?
- Will you offer the Limited Lifetime Warranty (LLW) on other products?
Q. | How long is the limited lifetime warranty (LLW) period? |
A. | The length of the warranty is the LONGER period of the two:
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Q. | Where can I read the full warranty statement for the LLW? |
A. |
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Q. | How do I qualify for the LLW? |
A. | You must be the original purchaser, and either register the product online within three years of original purchase, or provide the Tektronix service department with proof of original purchase from either Tektronix or an authorized Tektronix distributor (e.g. copy of original product invoice). ![]() |
Q. | What if I do not qualify for the LLW? |
A. | The instrument is covered under the default three year warranty. ![]() |
Q. | Why should I register my product online? |
A. |
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Q. | What happens if I am not the original purchaser? |
A. | LLW only applies to the original owner, however upon sale, the warranty becomes three years from the date of original purchase from Tektronix or an authorized Tektronix distributor. Please contact the Tektronix service department to see remaining warranty coverage. ![]() |
Q. | What is NOT covered by the LLW? |
A. |
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Q. | What is ordinary wear and tear of mechanical components? |
A. | Wear and tear is damage that occurs during normal operation of the oscilloscope. Ordinary wear and tear is not covered by the LLW. ![]() |
Q. | How do I obtain service under the LLW? |
A. | You can obtain service by contacting the Tektronix service department. You can call them at 1-800-833-9200 option 2, or contact them online. ![]() |
Q. | Which specific models are eligible for the LLW? |
A. | TDS1001B, TDS1002B, TDS1012B, TDS2002B, TDS2004B, TDS2012B, TDS2014B, TDS2022B, TDS2024B ![]() |